Safety First
Don’t just say it, live it!

Safety is our top priority, and is everyone’s responsibility. Immediately report safety hazards or concerns to your supervisor. If an imminent hazard is present, immediately shut down the attraction or close off the area.

November 2019



  • Rob Hendricks, GM – San Jose


  • Kennywood Customer Service MVP Named
  • Miami Seaquarium Rescues Spookey the Manatee
  • Phantom Fright Nights Scare Up a Great Season
  • Gridiron Games Debut at Kennywood
  • Sea Life Park Works with the National Oceanic and Atmospheric Administration


Rob Hendricks, General Manager - Raging Waters San Jose

A Bay Area native, Rob Hendricks grew up in Oakland, and graduated from the University of San Francisco. He began his hotel career working for the Ritz Carlton Hotel Company in San Francisco. He has worked for in various leadership positions under the Hilton, Sofitel and Intercontinental Flags. He has worked for Travelclick as a Director of Sales, Apple as a Store Leader, and for Commune Hotels as a General Manager for multiple properties. Rob Hendricks worked as the Corporate Director of Revenue for Montclair Hotel Investors overseeing their portfolio hotels. Rob transitioned and opened the Whitney Peak Hotel in Reno, Nevada into the first large scale luxury boutique hotel. The Whitney Peak hotel offers the tallest attached climbing wall in the world.

Rob has held board positions with Sunnyvale Chamber of Commerce, San Jose Marketing Oversight and Commune Hotels Green Committee. He is the proud father of four children Isabella, Taylor, Siena and Victoria. His wife Catherine is a Director of Sales and Marketing with Hilton Hotels. Rob has a passion for the California outdoors and enjoys camping, fishing, hiking and snow skiing. He holds a purple belt in Gracie Jiu Jitsu and competes as a middleweight.

Favorite Quote - Be not the slave of your own past. Plunge into the sublime seas, dive deep and swim far, so you shall come back with self-respect, with new power, with an advanced experience that shall explain and overlook the old…Ralph Waldo Emerson



MVPKennywood Customer Service MVP Named

Season Pass Center team member Donna Pearsol is Kennywood’s 2019 MVP! She was one of 12 recipients of trophy stickers for excellence in customer service as part of the park’s Guest Service Program. Donna’s helpful disposition and friendly personality have brought a smile to many of Kennywood’s season passholders. She is a shining example of excellent guest service!


MVPMiami Seaquarium Rescues Spookey the Manatee

On Oct. 6, a manatee that was found in distress in Tavernier, Florida, was brought to Miami Seaquarium for medical treatment and rehabilitation. The female manatee suffered a severe watercraft injury to its tail, caused by a boat propeller. The Park’s rescue team immediately cleaned her wounds, gave her antibiotics and placed her in one of their rehabilitation pools. She is approximately 7 feet long, and they named her Spookey! Miami Seaquarium’s animal care supervisor advises boaters to obey speed limit signs, especially in manatee zones.


MVPPhantom Fright Nights Scare Up a Great Season

Once again, Fright Nights are a ghoul’s best friend! Beginning September 27, Kennywood’s annual Halloween event lured ever-expanding throngs of potential victims for the park’s resident evils. This was also visitors’ first opportunity to ride the Steel Curtain during the season of ghouls.


Gridiron Games Debut at Kennywood

Kennywood has added two popular new games as part of the line-up of attractions in Steelers Country. Clutch Kicker invites guests to try their feet at field goal kicking. Tailgate Toss reimagines beer pong on a larger scale. Winners may choose from a variety of Steeler-themed prizes.


Sea Life Park Works with the National Oceanic and Atmospheric Administration

Sea Life Park Hawai’i takes their education program to a whole new level by offering a hands-on experience to their park guests. The inauguration of the newly converted Conservation Center opened October 19th. It introduces a unique composition called “Drowning in a sea of trash” which gives a very real interpretation of how marine animals try to survive in what many know as the “Great Pacific Garbage Patch”. Working with the National Oceanic and Atmospheric Administration (NOAA), the exhibit provides statistics and visuals regarding the high concentration of marine debris that currently affects our earth. Waimānalo Intermediate School students not only cleaned our local beach but created works of marine life art from their collection! Some fun, hands-on activities geared towards our younger visitors teaches the breakdown of several disposable items and the shocking length of time it takes to dissipate in our landfills. A Touch-and-Feel wall on how marine animals feel with actual animal artifacts are included as well as a height comparison wall allowing keiki to compare themselves to the length of marine animals in the park. Lastly, our Conservation Center includes a Honu (green sea turtle) Exhibit featuring a film on our honu breeding program, their life cycle, and displays of anatomy including actual adult turtle shells. Stay tuned to the next few months when we introduce another exciting learning experience at Sea Life Park Hawai’i.


If you have any exciting news, announcements or events to share, a new employee to introduce, or recognition of an employee who has gone above and beyond, please email me a brief paragraph and photo if available, and we will share your news in next month’s newsletter.  

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Our Mission talks to the very essence of what Palace Entertainment is all about. Please keep this Mission in mind as you approach your work and make decisions that impact our guests.