Safety First
Don’t just say it, live it!

Safety is our top priority, and is everyone’s responsibility. Immediately report safety hazards or concerns to your supervisor. If an imminent hazard is present, immediately shut down the attraction or close off the area.

MAY 2019

IN THIS ISSUE


NEW EMPLOYEES

  • Tammy Steinhorst - Noah’s Ark
  • Rachel Bonikowske - Noah’s Ark
  • Stephanie Raffa - Noah’s Ark
  • Emily Koscielniak - Dells Flamingo Resort

EMPLOYEE PROMOTIONS

  • Matt Hehl - Noah’s Ark
  • Cody Butterfield - Noah’s Ark

PARK HAPPENINGS

  • 2nd Annual Castle Park Olympics
  • Navy Day at Miami Seaquarium
  • Manatee Released After Rehab
  • Kennywood Park – A Certified Autism Center
  • Dutch Wonderland 2019 Grand Opening
 

WELCOME NEW EMPLOYEES

Tammy Steinhorst, Group Sales Manager - Noah’s Ark

Noah’s Ark welcomes Tammy Steinhorst as Group Sales Manager. Tammy is an energetic, outgoing and motivated sales pro who brings a successful sales career, delivering revenue growth in the travel and food industries. In her spare time, she enjoys hunting, riding motorcycle and spending time with her granddaughters.
   
Rachel Bonikowske, Retail and Admissions Manager - Noah’s Ark

Rachel started as the new Retail Manager in March. She graduated last May, from the University of Wisconsin-Stout with a Bachelors’ of Science in Retail Merchandising and Management, and a minor in Business Administration. Rachel just recently moved to the Wisconsin Dells area this summer after getting married in June to her husband, Jeremy. She has always enjoyed visiting the park in the summers with her family, and now is very excited to start her new journey here as a member of the team!
   
Stephanie Raffa, Aquatics Manager - Noah’s Ark

Noah’s Ark is pleased to announce Stephanie Raffa as the new full time Aquatics Manager. Stephanie comes to Noah’s Ark from our sister park, Water Country in Portsmouth New Hampshire where she served as the seasonal aquatics manager. Stephanie says she is most excited about building and leading an aquatics program that includes people from different countries and backgrounds. She is a graduate of Colby-Sawyer College where she studied Creative Writing and was a member of equestrian and track and field teams.
   
Emily Koscielniak, Assistant Operations Manager - Dells Flamingo Resort

Emily is a Wisconsin Dells native who recently graduated from Indiana University in Bloomington, Indiana (Go Hoosiers!) She has grown up around hospitality and tourism which is why she chose to pursue the industry professionally. In her free time she likes to bake, cook, hang out with her puppy Mia, and cheer for the Green Bay Packers! Emily speaks fluent Polish and loves to travel whenever and wherever she can.



EMPLOYEE PROMOTIONS - CONGRATS!

Matt Hehl, Assistant General Manager - Noah’s Ark

Matt Hehl has been promoted to the position of Assistant General Manager. After serving for four years as Communications Director for AAA – the auto and travel membership organization with more than 55 million members in North America - Matt made the move the theme and water park industry, joining Valleyfair (Cedar Fair) as the manager of public relations, communications and brand development. Matt joined Noah’s Ark Waterpark as the Director of Marketing and Sales in 2017. Since that time, he has excelled in the improvement of all marketing programs and has worked hard to position the park for continued growth and development. Matt will retain his duties of Director of Sales and Marketing, and will be directly responsible for park Operations, Revenue and Human Resources.

   

Cody Butterfield, Director of Operations - Noah’s Ark

Cody Butterfield has been promoted to Director of Operations. Before joining Noah’s Ark in 2017, Cody served as Operations Manager at Myrtle Waves Waterpark in Myrtle Beach, South Carolina. As the Operations Manager, Cody has excelled in improving safety, guest service and operational efficiency over the past two seasons. Cody hopes to take these successes into his newly added responsibilities in facilities, grounds and parking to promote safety, service, innovation and growth.



PARK HAPPENINGS

Castle Park’s 2nd Annual Olympics


This year’s 2nd Annual Olympic held on February 26th included an exciting basketball shooting contest, a ride park scavenger hunt, and birthday table race. Every team member that participated received a plethora of “Duke” Olympic themed items and the winning team received a grand prize of a paid day off! The Olympics are a special event we continue to look forward to, bringing all departments together, mixing them in teams, and encouraging them to work together towards a common goal. The event ended with a ceremony for the teams, prizes, and food!

 
  
 

Navy Day at Miami Seaquarium

Navy Week is a week-long celebration that includes many community events through the City of Miami. On March 26, Miami Seaquarium hosted the U.S. Navy Divers, the U.S. Navy Band Southeast Brass Band and the Navy Parachute Team – Leap Frogs – to highlight Navy Day at the park. Guests interacted with divers, danced during the band’s performances and watched the parachute team land at our park’s field!

 
  
 

MSQ Releases Manatee


After a successful rehabilitation, Key Lime Pie was released back to Florida waters in March. On January 2019, he was rescued from Key Largo after being struck by a boat, which led to numerous broken ribs. Key Lime Pie has fully recovered and now weighs more than 330 pounds! We wish him a safe return.

 
    
 

Kennywood Park – A Certified Autism Center

Kennywood staff members have received specialized training to ensure that they have the required knowledge and skills to provide excellent service to guests with special needs.

A sensory guide will soon be available that details how a child with sensory processing issues may react to the rides and attractions at Kennywood. The park will offer Sensory Bags that include ear plugs, coloring books and crayons, a fidget toy, and a squeezable ball. Noise-cancelling headphones will also be available to our guests with autism. This will allow us to better serve our guests on the autism spectrum and their families.

 
  
 

Dutch Wonderland Grand Opening 2019

Dutch Wonderland Family Amusement Park will celebrate Grand Opening 2019 this Saturday and Sunday, April 27-28, from 10 a.m. to 6 p.m. each day. The first 1,000 guests through the gates each morning will receive a special commemorative Grand Opening pin. Plus, it wouldn't be a celebration without balloons! Dutch Wonderland will offer a free balloon station near the front of the park during select afternoon hours both days.

On Saturday morning, Miss Lancaster County 2019, Courtney Armstrong, will join Princess Brooke, Duke, and the rest of the Dutch Wonderland characters to take photos and officially cut the ribbon on the new season. After the rope drops at 10 a.m., favorites like Merlin's Mayhem and the Merry-Go-Round will come back to life for another season of family fun. New this year in Duke's Lagoon water play area (open Memorial Day Weekend through Labor Day), Duke the dragon himself will take the helm of a new pirate ship centerpiece, while a friendly octopus will make his home atop a new slide that's just right for the youngest park visitors.

 

  

If you have any exciting news, announcements or events to share, a new employee to introduce, or recognition of an employee who has gone above and beyond, please email me a brief paragraph and photo if available, and we will share your news in next month’s newsletter.  

Send your email today to:  cheryl.silverstein@PalaceEntertainment.com


Our Palace Mission

“To provide wholesome family entertainment that is safe, a great value, and exceeds guest expectations at every opportunity.”

Our Mission talks to the very essence of what Palace Entertainment is all about. Please keep this Mission in mind as you approach your work and make decisions that impact our guests.